shipping & returns
Shipping & returns
I founded Geneen's Gift Gallery with one goal in mind: giving my customers a fair, rewarding, and enjoyable shopping experience. Here's exactly how shipping, returns, and exchanges work — no surprises.
— Shipping
Getting your piece to you
Where we ship. Within Canada only, from the studio in Derwent, Alberta.
How it's sent. Every order goes by Canada Post with tracking and full insurance.
Packaging. Pieces are wrapped in a gift box inside a bubble mailer; artwork is packaged to protect it from bending or damage. Where possible, multiple items are combined in one box to keep shipping costs down.
Shipping cost. Rates are set by Canada Post, based on the insured value of the order. Shipping is the buyer's responsibility — except orders over $250 CAD, which ship free within Canada.
Local pickup. Prefer to pick up? Local pickup is available — no shipping required. Message me before you order to arrange.
Timing. Processing takes 3–5 business days. Once shipped, delivery within Canada usually takes 1–7 business days. Because Canada Post's delivery times can't be guaranteed, we can't offer refunds for late arrivals — but every order is tracked and insured.
— returns & exchanges
If something's not right
If your piece arrives damaged or defective. Please contact us right away. Once the item is returned in its original condition, we'll mail a replacement or exchange at our expense, or issue a refund — whichever you prefer.
If you're simply not satisfied. Get in touch within 5 business days of receiving your order to arrange an exchange or a refund. For a change-of-mind return, the refund is the item price less shipping charges, issued once the piece is back with us in its original condition.
How returns work. Your return needs to be post-dated within 5 business days of first contacting us. The buyer covers return shipping, including tracking and insurance for the piece's full value. Please repackage the piece carefully so it arrives in its original condition.